1.For the US region, free sea shipping is only applicable to orders of $500 or more delivered to regular mainland addresses. Remote areas are excluded from the free shipping program, and full shipping fees will be charged based on the actual package weight.
2. Products marked as "Special Items" must be shipped via dedicated logistics channels. They are not eligible for any free shipping offers, and their shipping fees are higher than those of regular products. We recommend placing separate orders for special items and regular items.
3. Orders with a total value of less than $100 are not eligible for shipping discounts. We recommend prioritizing compact jewelry products to lower the ratio of shipping cost to the total order value.
4.General Refund Rule After ShipmentOnce the goods are dispatched from China, no full refund will be supported.
Eligible Scenarios for Partial Refund or Compensation If the received goods are damaged: A partial refund can be applied for the damaged part only.
If the received goods have wrong delivery, obvious quality defects, or inconsistency with the confirmed sample: Compensation will be issued in the form of store coupons or account balance.
Non-refundable Scenarios
Requests based on the customer’s subjective reasons (e.g., dislike of the product, wrong choice of style/specification, etc.)
Goods that have been used or unpacked
Custom-made or labeled products
Return of goods without official authorization